ONLINE RETURNS
Merchandise purchased on Elaragallery.co.uk in their original condition (new, unused, unwashed, and unaltered) must be returned within 15 days of the receiving date found on the Packing List.
*Non-Returnable Products
The following products cannot be returned:
products that are personalised, altered or otherwise made to your specification
Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process. Items purchased outside of the United Kingdom are not eligible for returns.
Returns on your own
If you would like to return an in-store purchase, please contact us.
Please remember to write down your Tracking Number to monitor delivery status.
Need help?
Contact us at info@elaragallery.co.uk for questions related to refunds and returns.
Farzaneh –
Amazing experience.
The staff are so kind and professional. They sent the order very quickly.
I bought the largest bowl in this category as a Christmas gift, and it was absolutely lovely.
The order, package, delivery, and the whole process were great.
I will definitely purchase more items in the future.