ONLINE RETURNS

Merchandise purchased on Elaragallery.co.uk in their original condition (new, unused, unwashed, and unaltered) must be returned within 15 days of the receiving date found on the Packing List.

*Non-Returnable Products

The following products cannot be returned:
products that are personalised, altered or otherwise made to your specification

Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process. Items purchased outside of the United Kingdom are not eligible for returns.

Returns on your own
If you would like to return an in-store purchase, please contact us.

Please remember to write down your Tracking Number to monitor delivery status.

Need help?

Contact us at info@elaragallery.co.uk for questions related to refunds and returns.